Before Contacting Support
When calling or emailing, please have the following information available:
- Type of system
- Severity of issue
- Your system administrator’s name and phone number
While most issues are resolved quickly, every service request will be logged and assigned a case number for tracking and follow-up.
Need non-emergency support outside of standard business hours? Special arrangements can be made with advance notice.
Engineers On Call, Day or Night
On-call engineers are available 24/7 to assist with any issues you may have with your system. For critical issues that occur outside of Avtec's business hours and can't wait until the next business day call our emergency support numbers shown above.